- Warranty extension
- Guaranteed availability of spare parts
- 24/7/365 phone support
- Fast turnaround time for repair
- On site intervention
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
MaliaTec Service and Support plans will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
MaliaTec can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
MaliaTec can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes:
MaliaTec Software & Technical Team have the Know how and
Certifications to carry out repairs on all offered
solutions.
Certifications to carry out repairs on all offered
solutions.
- Our Software Service Support includes:
- Installation assistance
- Data integration
- Remote problem diagnostics, troubleshooting and repair via phone and/or remote access
- Installation of product updates
- On site support
- Our Hardware Technical Support includes:
- Online helpdesk
- Warranty repairs
- Time and material repairs
- Field repairs
- Standard or Platinum service level agreements
We can tailor our service offering to your specific needs. Our experts will support every stage of your projects, from feasibility study to extended post-sales support, performing, when necessary, root cause analysis and remediation.
MaliaTec’s Service Centers for the MENA region are deployed in Lebanon, UAE, Iraq, Algeria and Kuwait. Find your nearest MaliaTec Service Center and simply send your hardware or request a pickup. A repair expert will diagnose the problem and provide a repair estimate.
-
Lebanon
Malia Tower, Zone Nahr El Mot
P.O. Box :90201 Jdeidet-el-Metn
Beirut - LebanonTel: 1532 (Leb Only) or +961 1 900 100
Fax: + 961 1 900 100 Ext 100
Mobile: + 961 70 900 106
-
UAE
The One Tower, Office 3806
Sheikh Zayed Road
Brasha Heights
P.O.Box 27046, Dubai, UAETel: + 971 4 246 2806
Mobile: +971 55 898 5867
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Iraq
Ainkawa
108 Main road– Erbil – Kurdistan RegionTel: + 964 780 220 8080
Mobile: +964 750 703 1185
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Kuwait
Al Madina Tower
St. Khalid Bin Al Waleed, 3rd Floor
P.O.Box :5972, Safat, Code 13060Mobile: +965 999 50 442 or
+965 677 42 414
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Algeria
Villa 28
Rue Abou Nouas Hydra
P.O.Box : 5972, Safat, Code 13060Mobile: + 213 672 432 894
+ 213 552 601 997
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