A Human Connection in a Digital World
Support
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
MaliaTec Service and Support plans will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.

MaliaTec can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes:
  • Warranty extension
  • Guaranteed availability of spare parts
  • 24/7/365 phone support
  • Fast turnaround time for repair
  • On site intervention
MaliaTec Software & Technical Team have the Know how and
Certifications to carry out repairs on all offered
solutions.
    Our Software Service Support includes:
  • Installation assistance
  • Data integration
  • Remote problem diagnostics, troubleshooting  and repair via phone and/or remote access
  • Installation of product updates
  • On site support
    Our Hardware Technical Support includes:
  • Online helpdesk
  • Warranty repairs
  • Time and material repairs
  • Field repairs
  • Standard or Platinum service level agreements
We can tailor our service offering to your specific needs. Our experts will support every stage of your projects, from feasibility study to extended post-sales support, performing, when necessary, root cause analysis and remediation.
MaliaTec’s Service Centers for the MENA region are deployed in Lebanon, UAE, Iraq, Algeria and Kuwait. Find your nearest MaliaTec Service Center and simply send your hardware or request a pickup. A repair expert will diagnose the problem and provide a repair estimate.
  • Lebanon

    Malia Tower, Zone Nahr El Mot
    P.O. Box :90201 Jdeidet-el-Metn
    Beirut - Lebanon

    Tel: 1532 (Leb Only) or +961 1 900 100

    Fax: + 961 1 900 100 Ext 100

    Mobile: + 961 70 900 106

  • UAE

    Arenco Tower, Office 605
    P.O.Box: 27046, Media City

    Tel: + 971 4 244 7200

    Fax: + 971 4 244 7202

    Mobile: +971 55 898 5867

  • Iraq

    Ainkawa
    Bahar Street – Erbil – Kurdistan Region

    Tel: + 964 771 444 3133

    Mobile: +964 750 144 3445

  • Kuwait

    Al Madina Tower
    St. Khalid Bin Al Waleed, 3rd Floor
    P.O.Box :5972, Safat, Code 13060

    Mobile: +965 999 50 442 or

    +965 677 42 414

  • Algeria

    Villa 28
    Rue Abou Nouas Hydra
    P.O.Box : 5972, Safat, Code 13060

    Mobile: + 213 672 432 894
                + 213 552 601 997