News
ACHIEVING CORONAVIRUS RESILIENCE VIA REMOTE SUPPORT
Mar 31, 2020

Coronovirus COVID-19 has triggered a global health crisis, leaving public and private sectors to scramble for solutions while businesses shuttered, borders closed, schools sent millions of children home, and much of the entire workforce –worldwide – was forced to go remote.

 

Prioritizing the health and safety of our employees and clients, MaliaTec closely monitored and upheld guidance and regulations set forth by the Lebanese government, the World Health Organization (WHO), and the Centers for Disease Control and Prevention (CDC).


At MaliaTec, we were quick to shift online, ensuring remote yet seamless business continuity – although remotely. We enacted a plan to keep our products, services, and people available to our clientele, making them feel we were open for business as usual.

 

With customer satisfaction always front-and-center, we recently sent out a survey asking our clients to share their ‘remote experiences’ with MaliaTec during these unprecedented times.

 

Clients reported a high-level of engagement, timely response and the same level of professionalism. Moreover, they were extremely satisfied with the problem solving and swift resolution shown by Team MaliaTec.


We salute our employees for always rising to expectations…and then exceeding them!